Home/How we work

A method, not a campaign calendar.

The Softcomp Growth Loop is how every engagement runs. It is deliberately slow at the start and deliberately ruthless later — because the expensive mistakes are nearly always made in the first three weeks.

The engagement

From first email to first review.

Five stages. Typical elapsed time from enquiry to live work is three to four weeks, most of which is scoping rather than waiting.

01

Discovery

Week 1

A working call with the strategist who would run your account — not a salesperson. We want the commercial picture: what you sell, the margin, the sales cycle, what has already been tried and what the number actually needs to be. You leave the call with our honest read, whether or not it leads anywhere.

02

Diagnostic

Week 1–2

With read-only access to your accounts we audit media structure, the conversion path, tracking integrity and lifecycle coverage. The output is a written baseline: what is working, what is leaking, what cannot currently be measured at all, and what we would fix first.

03

Scope & agreement

Week 2–3

A written scope of work: deliverables, the named team, cadence, the single primary metric, the fee and the cancellation terms. Nothing is ambiguous and nothing starts before both sides sign. Media budgets stay in your accounts and are paid directly by you.

04

Build & launch

Week 3–6

Delivery in two-week increments: tracking first, then the conversion path, then media and creative. Tracking always comes first — launching spend against broken measurement is how agencies buy themselves six months of unfalsifiable excuses.

05

Operate & review

Ongoing

A written update every week, a working session every month, and a formal review at the end of each 90-day cycle where we decide together what scales, what is rebuilt and what stops. Cycles continue month to month, cancellable with 30 days' notice.

Principles

What we will and will not do.

These are not values on a wall. They are the specific commitments that our scope of work holds us to.

  • We will tell you when the answer is no. If the maths does not support a programme yet, we will say so rather than sell you one.
  • We will not mark up media. Spend goes from your card to the platform. Our fee is visible and separate.
  • We will not hold your assets. Every account, dataset and file is yours from day one and leaves with you.
  • We will not report on vanity metrics. Impressions and engagement are diagnostics, never the headline.
  • We will not guarantee a result. We guarantee the scope, the seniority and the transparency. Anyone guaranteeing a ranking or a return is guessing or lying.
  • We will not run more accounts than we can staff. Capacity is capped deliberately. If we are full, we will say so and give you a date.
Reporting

What lands in your inbox.

Reporting is a deliverable, not an afterthought. It is written by the person doing the work.

WEEKLY

A short written note: what shipped, what the primary metric did, what is next, what is blocked.

MONTHLY

A live working session against the dashboard, with the experiment backlog re-prioritised in front of you.

QUARTERLY

A formal cycle review: what we predicted, what happened, what we got wrong and the scope for the next 90 days.

ALWAYS ON

A dashboard on your own analytics stack that you can open at any hour without asking us for a number.

Start here

Start with the diagnostic.

The fastest way to judge us is to let us audit what you already have. Send us your situation and we will come back with a written read on it.

Every enquiry is answered by a strategist within one business day.