This policy explains how engagements with Softcomp Media LLC can be cancelled and in what circumstances fees are refunded. It applies to all services purchased from us and forms part of our Terms of Service. All amounts are quoted, charged and refunded in United States dollars (USD).
1. What we sell
We sell professional marketing services delivered by people over time, under a written scope of work. We do not sell physical goods or downloadable products, so there is nothing to return.
2. Cooling-off period
You may cancel a newly signed engagement within seven (7) calendar days of signature, provided work has not yet commenced, and receive a full refund of any fee paid. Simply email support@softcompmedia.com within that period.
3. Cancelling an ongoing retainer
- The initial term of a Growth Retainer is one 90-day cycle. After the initial cycle the agreement continues month to month.
- Either party may cancel at any time after the initial cycle by giving 30 days’ written notice by email. There is no cancellation fee or exit penalty.
- The current month’s fee, and any fee falling due during the notice period, remains payable. Work continues in full during the notice period.
- Fees already paid for work already performed are not refundable.
4. Cancelling a project
Project Sprints are billed against milestones. If you cancel mid-project, you are charged for milestones completed and for work in progress on the current milestone up to the date of cancellation. Any prepaid amount in excess of that is refunded within 14 days.
5. Refunds for non-delivery
If we fail to deliver a contracted deliverable and do not remedy it within 14 days of you notifying us in writing, you are entitled to a pro-rata refund of the fee attributable to that deliverable. We would rather fix the problem than keep money we did not earn.
6. What is not refundable
- Advertising media spend. Media is paid by you directly to the advertising platforms, is consumed on delivery, and is subject to those platforms’ own policies. We never mark it up and we cannot refund it.
- Third-party costs incurred on your written approval — stock assets, software subscriptions, research panels.
- Fees for work already performed and delivered.
- Dissatisfaction with commercial results, where the contracted scope was delivered. We do not guarantee outcomes, and we say so before you sign.
7. How to request a cancellation or refund
Email support@softcompmedia.com from the address on the engagement, stating your company name and what you would like to cancel. We acknowledge within one business day and confirm the outcome in writing within five business days. Approved refunds are issued to the original payment method within 14 calendar days.
8. Disputes
If you disagree with a charge, contact us before raising a chargeback — the overwhelming majority of disputes are a scoping misunderstanding we can resolve in a single call. If we cannot agree, the dispute is handled under the governing law clause of our Terms of Service.
9. Contact
Softcomp Media LLC
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: support@softcompmedia.com
Telephone: +1 (307) 667-7335
Hours: Monday to Sunday, 9:30 AM – 6:30 PM (GMT-05:00)