This Privacy Policy explains how Softcomp Media LLC (“Softcomp Media”, “we”, “us”) collects, uses, stores and protects personal information when you visit our website, contact us, or engage us for services. Our registered office is 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States.
1. Information we collect
We collect only what we need in order to respond to you and to deliver our services.
- Information you give us. When you submit our enquiry form or email us, we collect your name, business email address, company name, telephone number, website address and the content of your message.
- Information collected automatically. When you browse the site we and our analytics providers may collect your IP address, browser and device type, referring page, pages viewed and time on page. Where required by law, this is only collected after you consent.
- Client engagement data. If you become a client, we process business contact details, billing details and the marketing data required to perform the engagement, as set out in our services agreement.
We do not knowingly collect information from anyone under 18, and we do not collect special categories of personal data.
2. How we use your information
- To respond to enquiries and provide the information or proposal you requested.
- To perform a contract with you, including delivering services, invoicing and support.
- To operate, secure and improve our website.
- To comply with our legal, accounting and tax obligations.
- To send occasional service updates to existing clients. You can opt out at any time.
Our lawful bases for processing are: performance of a contract, our legitimate interest in operating and marketing a business-to-business service, your consent (for non-essential cookies and marketing email), and compliance with legal obligations.
3. We do not sell your data
Softcomp Media LLC does not sell, rent or trade personal information. We do not share enquiry data with third-party lead brokers or advertisers.
4. Service providers
We share personal data only with service providers who process it on our instructions and under contract — for example website hosting, email delivery, analytics, cloud storage, CRM and accounting software. Where data is transferred outside your country, we rely on appropriate safeguards such as Standard Contractual Clauses.
5. Retention
Enquiry records are kept for up to 24 months from your last contact with us unless you ask us to delete them sooner. Client records are kept for the duration of the engagement and for up to seven years afterwards where required for tax, accounting and legal purposes. After that, records are deleted or irreversibly anonymised.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, to object to processing, and to withdraw consent. Residents of the EEA and UK have these rights under the GDPR; residents of California have rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them.
To exercise any right, email support@softcomp.us. We respond within 30 days and will never charge you for a reasonable request.
7. Security
The site is served exclusively over HTTPS. Access to enquiry and client data is restricted to personnel who need it, protected by multi-factor authentication, and reviewed periodically. No system is perfectly secure, but we take these obligations seriously and will notify you and the relevant authority without undue delay if a breach affects your data.
8. Cookies
See our Cookie Policy for details of the cookies we use and how to control them.
9. Changes
If we make material changes to this policy we will update the date shown at the top of this page and, where appropriate, notify you directly.
10. Contact
Softcomp Media LLC
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Email: support@softcomp.us
Telephone: +1 (300) 300-9000